Systems for tow & recovery
Your trucks run hard. Your office should too.
Back Office Recovery fixes the dispatch, phones, billing and impound paperwork behind tow and recovery companies. Calls get answered, every tow gets billed, and you stop running the business from your cell phone at 2 a.m.
Sample dispatch board
The leaks
Where tow companies lose money
Most yards don't have a truck problem. They have a back office problem, and it costs them every single week.
Missed & mishandled calls
After-hours calls roll to someone's cell, voicemails stack up, and the next company on the list gets the tow.
Tows that never get billed
Paper tickets and half-finished apps mean work gets done and never invoiced, or gets disputed months later.
Impound & lien paperwork
Storage fees, notice deadlines and release paperwork tracked on a whiteboard or in somebody's head.
Software nobody uses
You're paying for dispatch and accounting tools your team works around instead of with.
What I fix
Systems built for how a yard actually runs
No one-size-fits-all platform. I work with the tools you already have where they make sense, and build what's missing where they don't.
Dispatch & phones
Every call answered, routed and logged, day or night.
- Call routing & after-hours coverage
- Call tracking and recordings
- A dispatch board drivers actually use
Billing & invoicing
From hook-up to paid, without the paper chase.
- Ticket to invoice the same day
- Motor club, PD & commercial workflows
- Photos and notes that end disputes
Impound & storage
Know what's on the lot, what it owes and what's due.
- Storage fee tracking
- Lien & notice timelines
- Release paperwork & payments
Salvage & scale
For yards that pull parts and move scrap.
- Inventory you can actually search
- Scale tickets & price sheets
- Parts and scrap sales tracking
Integrations & custom tools
Make your phones, CRM and accounting talk to each other.
- Connect the tools you already pay for
- Automate the double entry
- Custom apps when nothing else fits
Reporting
One screen that shows how the business is really doing.
- Calls, tows & revenue at a glance
- What's still unbilled or unpaid
- Truck and driver performance
How it works
No pitch. A fit check, then a plan.
You'll know exactly what's broken, what it's costing you and what fixing it involves before you commit to anything ongoing.
Fit check
Answer a few quick questions about your trucks, call mix and current tools. If I can't help, I'll tell you straight.
FreeBack office diagnostic
A flat-fee deep dive. I research and map how calls, tickets and money move through your company, then hand you a written report of recommendations, ranked by what's costing you most.
$600 flatBuild & fix
We work through the plan together: set up, connect, clean up and train your people so the new way actually sticks.
RetainerKeep it running
Ongoing support so the systems stay used, stay current and keep paying for themselves.
RetainerPricing
Start with a diagnostic. Stay for results.
One flat fee to find out exactly what's broken. Retainer services are available after, if you want help fixing it.
Retainer services
Monthly help to put your plan into action and keep it running. Scope and price are set from your diagnostic, so you only pay for what your company needs.
Build & Fix
Hands-on work to carry out the recommendations in your report.
- Set up call routing and after-hours answering so no call goes to voicemail
- Move paper tickets to a ticket-to-invoice workflow
- Clean up motor club, PD and commercial billing
- Build impound tracking with storage fees and lien-date alerts
- Connect phones, dispatch and accounting so data is entered once
- Train dispatchers, drivers and office staff
Keep It Running
Ongoing support once the core systems are in place.
- Monthly check-in and system tune-up
- Add trucks, drivers, rates and new motor club accounts
- Troubleshoot when something breaks or stops syncing
- Monthly report on calls, tows, revenue and unbilled work
- Deal with software vendors and support lines for you
Systems Partner
Your part-time back office lead, without hiring one.
- Priority response when it matters most
- Quarterly planning around growth, rates and new contracts
- Custom tools and integrations as you grow
- Set up a new location, lot or service line
- Vet new software before you buy it
Retainers are quoted after the diagnostic. Questions? Book a call or start with a free fit check.
Who I work with
Not every company is a fit. That's on purpose.
I keep a small client list so every yard gets real attention, not a ticket number. If you see yourself here, let's talk.
USUALLY A GREAT FIT
- Roughly 8 to 25 trucks on the road
- A mix of light-duty and heavy recovery
- Police rotation and motor club work
- An impound lot or salvage yard
- An owner still answering calls at 2 a.m.
About
Built inside working yards. Not in a sales deck.
I'm Nathan Schreiber. I've built and fixed the systems behind tow, recovery and salvage companies: dispatch, phones and call tracking, billing, scale and inventory, and custom software to replace tools that never fit the way those yards actually run.
Back Office Recovery brings that experience to your company. I'm not a software salesman and I don't resell a platform. I learn how your company actually runs, then fix the parts that are costing you time and money.
When you call, you get me. Not a call center, and not a junior account rep.
Find out what your back office is really costing you.
Start with a quick fit check. If it makes sense, the diagnostic gives you a clear, written plan you can act on, whether you work with me after or not.