Refund policy

Last updated: October 21, 2026

Back Office Recovery is a back-office systems consulting service for towing, recovery and salvage companies. We are based in Sheridan, Wyoming. When you buy a Back Office Diagnostic or a retainer, the terms below apply.

Back Office Diagnostic ($600 flat fee)

• Full refund before kickoff. If you cancel before your kickoff call, you get a full refund. Email nathan@backofficerecovery.com or call (307) 340-7610 to cancel.
• After kickoff. Research, interviews and system review start at the kickoff call, so the fee is non-refundable once that call has happened.
• If the report falls short. The written report and walkthrough must cover what we agreed to at kickoff. If they don't, tell us within 14 days of the walkthrough. We'll revise the report at no charge. If we can't fix it, we'll refund the fee.
• Rescheduling. You can reschedule any call at no charge if you give at least 24 hours' notice.
• If we can't deliver. If we cancel, or can't complete the Diagnostic for reasons on our end, you get a full refund.

Retainers (Build & Fix, Keep It Running, Systems Partner)

• Retainers are quoted after the Diagnostic. They're governed by the written proposal or agreement you approve.
• Unless your agreement says otherwise, retainers run month to month, and you can cancel with 30 days' written notice.
• Work already performed, and the current month's retainer fee, are non-refundable.
• Prepaid amounts for months that haven't started yet will be refunded.

Third-party costs

Some fees go to other companies, such as software subscriptions, licenses, hardware or phone services bought on your behalf or in your name. Those companies' refund policies apply, and we can't refund those fees.

How refunds are issued

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to post the refund to your account.

Questions

Email nathan@backofficerecovery.com or call (307) 340-7610.